Transforming Customer Relationship using AI
AI & Humanity Series
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Synopsis
In this webinar cum fireside chat, Yen-Lu Chow, AIM’s founding executive chairman, will go one-on-one with Zach Kong, a digital marketing, AI and MarTech leader with experience across regional digital transformations, and the founder of SystIQ, an AI-powered customer engagement and client-intake solutions platform that helps service businesses manage enquiries, qualify prospects and turn conversations into meaningful business opportunities.
Beyond AI as a transformative customer engagement tool, Yen-Lu and Zach will explore the broader questions surrounding AI and humanity — how AI will reshape work, learning, parenting and the way we define and live human values as intelligent systems become more capable — and augment human capability without losing sight of what makes us distinctly human.
Zach Kong
Digital Marketing & AI/MarTech Leader | Founder, SystIQ | AI Practitioner
Yen-Lu Chow
Founding Executive Chairman WholeTree Foundation / Over-The-Rainbow; Asia Institute of Mentoring | Founding Partner Fatfish MediaLab | Executive Mentor YSI SEA | Founder of the Deep Human Movement
A former Apple Distinguished Technologist, Yen-Lu is a visionary entrepreneur, award-winning technologist, venture catalyst & angel investor, mentor & advisor turned author & keynote speaker, mental wellbeing champion, social innovator & ecosystem builder, humanist and philanthropist.
As an expert and practitioner in speech recognition and language processing (with 6 international patents while leading Apple’s initiative in this area in the 1990’s), he was a pioneer in the application of AI.
As an angel investor and venture catalyst in the Singapore tech ecosystem, Yen-Lu has mentored entrepreneurs and businesses for many years. He has made significant contributions to the Singapore tech and entrepreneurship ecosystem, serving on countless startup business plan competitions internationally, government panels on innovation and entrepreneurship, and as mentor and advisor to the major universities. He co-founded a business angel fund in partnership with the Singapore government, served as a director of Business Angel Network SEA, executive mentor and adjunct professor to NUS Enterprise and mentor to INSEAD.
A champion of youth mental wellness and human wellbeing, he believes that every young person has a voice, an innate gift, a deeply held aspiration waiting to find creative fulfillment. When we nurture the seeds of these innate gifts with attention, acceptance, and love – by providing the right environment, and giving it purpose – these seeds sprout and grow, and the human spirit with its deepest aspirations finds fulfillment.
He sits at the nexus of three major social ecosystems: mental health, mentoring and sustainability, bringing extensive experience in tech and entrepreneurship to build ecosystems and mobilize communities to create positive social change. In a fast-paced world where the only constant is change, he believes there is an urgent need for each of us to draw on our strengths and creative potential as human beings to contribute towards humanity in a positive and impactful way. With the launch of his family foundation and other social impact initiatives, Yen-Lu devotes his time serving both society and the nation in his various capacities.
He is on a life mission to help bring about a kinder, gentler, more inclusive, just and sustainable world.